Refund policy

We make Second Spring to work. If it doesn’t, we’ll make it right. Here’s exactly how.

1. Returning an unopened product

Changed your mind? You can return any bottle that is sealed, unused and in its original packaging, as long as you request the return within 30 days of delivery.

• Email us at info@trysecondspring.co.za before sending anything. Returns arriving without a request first cannot be accepted.
• Send the product back to our fulfilment partner, at your own cost:

Oh Ship! Pty Ltd
17 Blend Crescent
Firgrove Industria
Somerset West
7140

• Our team inspects every return. Once we confirm the product is unopened and unused, we refund the purchase price to your original payment method within 10 business days. Your bank may take a little longer to post it.

Opened products cannot be returned, because supplements are consumed products and we can’t resell them. The 90 Day Satisfaction Guarantee below is built for exactly that situation.

2. The 90 Day Satisfaction Guarantee

Hormone support takes time. Your body doesn’t change in a week, so our guarantee doesn’t ask you to decide in a week.

To qualify for a full refund, you must:

• Have purchased three bottles
• Have used the product as directed for a full 90 days, counted from your first day of use
• Request your refund within 14 days after your 90 days are complete
• Send all three empty bottles back to the address above, at your own cost

Email info@trysecondspring.co.za with your order number and tell us how it went. Once we receive your empty bottles, we refund the full amount you paid for the three bottles to your original payment method within 10 business days.

Claims made after the 14 day window cannot be accepted, so put a reminder in your calendar on day 90.

3. If something goes wrong

If you experience a serious reaction, stop taking the product and seek medical help first. Then contact us. We act on these reports immediately, and we won’t make you jump through hoops to get a refund while you’re dealing with it. Reactions are rare, but when one happens, you are our priority.

4. Damaged, defective or wrong items

Check your order when it arrives. If anything is damaged, defective or not what you ordered, email us straight away with photos and we’ll fix it, at no cost to you.

5. Know what’s in your bottle

Every ingredient is listed on our product page and on the label. By purchasing, you confirm you have read the full ingredient list and understand what you are taking. If you have a known allergy or sensitivity to any listed ingredient, please don’t take the product. A reaction to an ingredient you were informed of falls outside our guarantee. If you are pregnant, breastfeeding or on prescription medication, speak to your doctor or pharmacist before use.

6. Exclusions

Gift cards and sale items are not eligible for return. Your statutory rights under South African consumer law are not affected by this policy.

Questions? info@trysecondspring.co.za